Return & Exchange Policy

At Cham Beauty, we prioritize customer satisfaction and aim to provide high-quality skincare products. However, due to the nature of our products, we have established specific guidelines regarding returns and exchanges to ensure the integrity and safety of our offerings.

All sales are final once the product has been opened and the polybag has been removed. This policy is in place to maintain the quality and hygiene of our skincare products. Therefore, we cannot accept returns or exchanges for any opened items.

In the event that you receive a product that is incorrect or damaged, we encourage you to contact us promptly. Please reach out to our support team at support@cham.beauty within 1-2 days of receiving your order. We will require details regarding the issue, including photographs of the product and packaging, to assist in resolving the matter efficiently.

Our team will review your inquiry and determine the appropriate course of action. If a product is found to be defective or not as described, we will provide instructions for the return of the item and facilitate a replacement or refund as deemed necessary.

It is important to note that any claims regarding incorrect or damaged products must be made within the specified timeframe to ensure a smooth resolution process. We appreciate your understanding and cooperation in adhering to these policies, which are designed to protect both our customers and the quality of our products.

Thank you for choosing Cham Beauty for your skincare needs. We are committed to providing you with exceptional products and service.